Frequently Asked Questions
Orders & Shipping
Where’s my order?
You can log into your account to see your order's status, or you can check the tracking information sent to you via email if your order has already shipped. If you did not create an account and you have not received tracking information, you can email orders@microscooter.ca with your purchase confirmation email and we will help you look into its status.
My order was marked as delivered but I haven't received the package. What do I do?
Please check the tracking information sent to your email upon shipment of your order. You should contact the carrier listed on this email as soon as possible if you notice a package that is noted as ‘delivered’ is missing. Oftentimes carriers are able to track down the package within a day or two. If you need help contacting the carrier, please give us a call at (613) 484-8363, or send us an email.
Missing package claims must be filed with the carrier and/or Micro Scooter within 30 days of the marked delivery date.
How much does shipping cost?
SMS subscribers and newsletter subscribers have access to free ground shipping on all orders, all the time! Otherwise, your shipping rate will vary based on your product and location, and will be calculated in the checkout process. We use a dynamic shipping calculation and carrier selection to find you the best shipping rate possible.
I don't have the original shipping package. How do I package a return?
We do not require you to return merchandise in the original shipping box. Please feel free to use any type of box in which the product return can comfortably and snuggly fit. In terms of packaging the item(s), please wrap the goods in newspaper or brown “shipping paper” to prevent scratches along the way.
You can select the return carrier that works best for you. In order to offer a full refund/exchange value for returned merchandise, we must receive the returned merchandise in a “brand new” condition (i.e. the returned goods can be sold to someone else as new/unused). Returns must be completed within 30 days of the original purchase.
Please contact us if you have any questions or need help.
Returns & Exchanges
How do I return an item? What items are eligible for return?
You are welcome to return any scooters, bikes, parts, or accessories as long as they are new and unused and returned within 30 days from the date of purchase.
Item Received as Gift?
If you received the item as a gift, we are able to offer store credit for any returned items; the store credit would equal whatever the purchaser spent on the item in the original order. For this to work, the item(s) need to be originally purchased on our direct website (www.microscooter.ca) with an accompanying order number.
Please contact us if you have any questions regarding returns at info@microscooter.ca or calling or texting 613-583-2588 (Monday through Friday, 9am to 5pm EST).
I don't have the original shipping package. How do I package a return?
We do not require you to return merchandise in the original shipping box. Please feel free to use any type of box in which the product return can comfortably and snuggly fit. In terms of packaging the item(s), please wrap the goods in newspaper or brown “shipping paper” to prevent scratches along the way.
You can select the return carrier that works best for you. In order to offer a full refund/exchange value for returned merchandise, we must receive the returned merchandise in a “brand new” condition (i.e. the returned goods can be sold to someone else as new/unused). Returns must be completed within 30 days of the original purchase.
Please contact us if you have any questions or need help.
I ordered one of your products on Amazon and would like to return/exchange my purchase. Can I send the item to you directly?
We are not able to offer refunds or exchanges for purchases made on Amazon.ca (and other online sale sites). As Amazon (and any other sale site) is the entity receiving your payment and fulfilling the order, you will need to contact them regarding any returns/exchanges. For Amazon returns, you will want to log into your Amazon account (www.amazon.ca) and click on “My Orders.” Then, select the transaction in your order history and click on “Return an Item” to initiate your return.
We are also happy to assist you in coordinating an Amazon return— please contact us if you encounter any difficulties, we are here to help!
Price Matching
Do you have a price matching policy?
If you have already made a purchase:
Micro offers price-matching for purchases made within the past fourteen (14) days. If you purchased something from our website within the past fourteen (14) days and now it’s on sale in Canada, please contact us for assistance.
If you have yet to make a purchase and see something on-sale somewhere else (but not on our website):
Please purchase the item from that vendor directly. There are times when we allow our retailers to offer scooters at prices that are lower than on our website. We do not price-match in these circumstances and encourage you to purchase the item from that retailer directly.
Accounts
I’ve ordered from you in the past. Does that mean I have an account?
No. We do not force customers to create an account with us when placing an order on our site. When you order from us without creating an account, you’ve placed a guest-checkout order.
My last order was a guest-checkout order. I’ve since made an account. Can you add the order into my account?
Unfortunately at this time we are not able to add guest-checkout to your account history. Please note, you are still able to track guest-checkout orders (once they've shipped) via the tracking email we send. We send tracking emails out the moment an order has left our warehouse.
If you did not create an account and you need to pull up order information, or have any other questions about your current or past order, you can always contact us at orders@microscooter.ca
About Us
Where are Micro Kickboard products manufactured?
Our scooters and kickboards are manufactured with the highest standard of quality control at an ISO-certified manufacturing plant in China. Our products meet all of the worldwide quality standards including ASTM, EN, ANSI, and TUV. The factory is accredited with ISO 9002 international quality standard and has a professional tooling section, plastic injection shop and production facilities. Coupled with an extremely competent R&D team, the factory is always poised to produce the best and most innovative Micro Kickboard products.
Where can I try your products before making a purchase?
We have hundreds of scooter retailers throughout Canada! To find a retailer, check out our store locator.
Please note that many retailers do not carry our Teen & Adult scooter offerings. Because of this, we always recommend calling a store prior to venturing out in-person.
What is the difference between Micro products and other brands?
Micro scooters are the premium choice on the market, and our customers can advocate that you absolutely receive your return on investment when purchasing a Micro.
Not only do our scooters outperform other brands’ products (e.g. smoother glide, better construction, quieter), they also feature “modular” designs— this means that each component on the scooter is unique and replaceable. This includes EVERY PART. From wheels and brakes to the handlebar grips and deck, every piece of every Micro product is replaceable (and we sell replacement parts or provide them to you for free under warranty!)
Thus, if a replaceable scooter part wears down over time or your scooter is accidentally run over by a car, we are almost always able to restore the scooter to its original glory with spare parts. Most of the time, these parts can be implemented by someone in the comfort of their own home. This allows a Micro scooter to last virtually forever!
Where is your corporate office located?
Micro Scooter is the official distributor for Micro-Mobility’s products in Canada, and we are based in Kingston, Ontario. We ship all merchandise out of warehouses in Scarborough, ON and Vancouver, BC.
Micro-Mobility, our scooter manufacturer, is based out of Switzerland. They design all of the groundbreaking scooters and kickboards we distribute and partner with us closely.